ABOUT US
Helios International respects the confidentiality of all personal data it holds and is commited to protecting as well as limiting the use of such information in accordance with applicable data protection and privacy laws.
Helios International thus ensures that it adopts and rigorously complies with a privacy policy that complies with the regulations in force, and in particular Regulation 2016/679/EU known as the General Data Protection Regulation ("GDPR").
1. WHO WE ARE?
Helios International, whose offices are located at 774 Route de l'Isle Sur Sorgue 84250 LE THOR and registered with the Registre du Commerce et des Sociétés under number 384 301 859 00060, specializes in the publication and distribution of fruit and vegetable magazines for producers, wholesalers, importers, exporters and transporters of fruit and vegetables worldwide through its website "Fructidor.com" (hereinafter referred to as the "Website").
2. PURPOSE OF THE PRIVACY POLICY
The purpose of this privacy policy is to inform users in a transparent and detailed manner of the reasons why we collect their personal data. We also explain how we handle the data collected and recorded when using our website.
The term 'Internet User' used in this policy refers indiscriminately to visitors and/or customers and/or users.
By reading this privacy policy, Internet users will be able to understand how their data will be processed and exercise their rights.
If you have any questions, please contact us at the following address: info@fructidor.com
3. DEFINITION OF TERMS
What is personal data?
Personal data is any information concerning an identifiable natural person:
- Directly: e.g. with a name, photo, telephone number, social security number, etc.
- Or indirectly: for example, an IP address, a computer connection identifier or a voice recording.
What is personal data processing?
The term "Processing" is used in this policy to cover all activities involving personal data, including collecting, handling, updating, storing, deleting, sharing, accessing, using, transferring and destroying personal data.
4. WHAT PERSONAL DATA DO WE COLLECT?
We collect personal data directly or indirectly.
Data collected directly: This is information that an Internet user enters when creating an account on Fructidor.com. This information is also collected via the contact form or newsletter subscription form.
- - Company name
- - E-mail address
- - Last name
- - First name
- - Telephone number
- - Signature
In some cases, payment data such as credit card details are also transmitted, particularly in the case of subscriptions. Such data may include:
- - Credit card number
- - Credit card holder
- - Credit card expiry date
- - Credit card visual cryptogram
- - Billing address
Data collected indirectly: Helios International may collect data through cookies or similar technologies placed on devices. Some cookies are necessary for the proper functioning of our platform, while others are used for analysis purposes to help us provide you with more personalized services and a better user experience. For more information, please refer to paragraph §10 of this policy: "Use Of Cookies".
5. HOW DO WE PROCESS DATA?
Personal data is used by service providers or agents providing IT and technical services, such as those in charge of hosting and providing sites and services. Our service providers are carefully selected, and we check their reliability and transparency with regard to any use of your personal data.
Furthermore, in the event of attempted or proven fraud by a user, in accordance with their General Terms of Use, we reserve the right to block the account concerned, which will no longer have access to our Services.
We may retain the data of the blocked account for investigation purposes. The General Terms and Conditions of Sale are available here:https://fructidor.com/en/terms_and_conditions
Purposes of processing:
- - contact form data:Helios International collects information from the contact form for the purpose of recontacting the user.
- - company registration form data:Helios International collects information from the company registration form in order to manage customer relations, supply products and services, and carry out statistical analyses.
- - newsletter registration data:Helios International collects email addresses in order to send information about Helios International offers, services, products and events.
- - payment data:Helios International may collect the user's bank details; these will be processed for payment, invoicing, reimbursement and archiving of orders, and also to communicate with the user about the purchase made.
Payment data is processed by our service provider Stripe Payments. For further information, please refer to their privacy policy by clicking on the following link:
https://stripe.com/privacy6. HOW LONG DO WE STORE DATA?
The personal data that Helios International collects is kept for as long as is necessary for the purpose of processing. In order to determine the most appropriate retention periods, we have specifically taken into account the sensitivity of your personal data as well as the reasons for which we have collected your personal data.
- - Internet prospects (potential customers) who have filled in the contact form will have their data retained for three years from the date of your last action, then deleted or archived in order to comply with legal retention obligations.
- - Internet users who register their company (customers) will have their data retained for the duration of our business relationship, up to ten years, and then deleted or archived in order to comply with legal retention obligations.
- - Cookies used on digital platforms are stored for up to 13 months from the time they are installed on the user's device.
7. WHAT ARE YOUR RIGHTS?
You may exercise your rights in relation to your personal data:
7.1 Right of access
A right of access to the personal data you have provided: exercising the right of access enables you to find out whether data concerning you is being processed and to obtain communication of it in an understandable format. It also enables you to check the accuracy of your data and, if necessary, have it corrected or deleted (see below).
7.2 Right of rectification
The right of rectification allows you to correct inaccurate data concerning you (e.g. age or address) or to complete data (e.g. complete or modify your postal address).
7.3 Right to erasure
The right to deletion consists in obtaining the deletion of information collected that you consider unnecessary. You can obtain its deletion if your case corresponds to one of the situations cited by the CNIL; we invite you, for all useful purposes, to refer to the CNIL website.
7.4 Right of limitation
The right of limitation allows you to request a limitation of the processing relative to your person and consists in asking to freeze the use of your data.
7.5 Right to object
The right to object allows you to oppose the use of your data, and you must put forward "reasons relating to your particular situation". Please refer to the CNIL website for further information.
7.6 Right to data portability
The right to data portability offers the possibility of recovering part of your data in a machine-readable format. You are free to store this portable data elsewhere, or to transfer it easily from one system to another, for re-use for other purposes.
7.7 Right of complaint
8. HOW TO EXERCISE YOUR RIGHTS?
For any questions relating to this policy and/or to exercise a right of access, rectification, erasure, objection, data portability or limitation of processing, as described in the previous paragraph, you may contact:
- Electronically at: info@fructidor.com
- By post to the following address:
Hélios International
774 Route de l'Isle sur Sorgues- 84250 Le Thor
FRANCE
Tel.: 04 90 89 33 00
E-mail: info@fructidor.com
Your request must be made in writing and must be signed. If necessary, it may be accompanied by a photocopy of an identity document bearing your signature.
Helios International undertakes to reply as soon as possible, and in any event within one month of receipt of your request.
9. SECURITY AND DATA PROTECTION
We make every effort to protect your data against computer threats.
Data is hosted and processed on secure servers located in Ireland (Azure) and operated by Helios International subcontractors acting in compliance with the requirements of the RGPD.
All your personal data is strictly confidential and will only be accessed on a need-to-know basis by duly authorized Helios International staff as well as independent service providers acting on our behalf under appropriate technical and organizational security measures.
Our sites are SSL-certified to ensure that information and data transfer via the Sites is secure.
10. USE OF COOKIES
10.1. Definition
A "cookie" or tracker is an electronic file deposited on a terminal, such as a computer, tablet or smartphone ..... It is read, for example, when a website is consulted, when an e-mail is read, or when software or a mobile application is installed or used, regardless of the type of terminal used.
10.2. How does it work?
When browsing the website, cookies may be deposited on the user's terminal and stored on the hard disk of your computer and/or on your mobile device if you use it to access our services. They are used for a variety of purposes, including authenticating users, remembering their preferences and browsing history, running advertising campaigns and measuring their effectiveness, and analyzing site traffic.
When browsing the website for the first time, a banner explaining the use of cookies will appear to inform the user. As you continue browsing, you will have the option of accepting or rejecting the use of cookies.
Functional cookies or usage tracking cookies are essential for the proper functioning of our Services. The consent given for these cookies is valid for 12 months.
The restriction of certain cookies may affect the operation of certain features of our platform and services. If you have any questions, please contact us at info@fructidor.com, and we will get back to you as soon as possible.
10.3. The different cookies used on the website
Functional cookies or usage tracking cookies are essential for the proper functioning of our services. They include, for example, cookies enabling secure connection to your personal space and others designed to simplify your user experience. Consent for these cookies is valid for 12 months.
Functional cookies used to track usage cannot be deactivated, as they are essential to the proper functioning of the service. You can change preferences at any time by Manage Cookie Preferences
10.4. List of cookies
| Hostname | Category | Name | Secure | Http Only | Third Party | Type | Expiry |
|---|
| .fructidor.com | Necessary | _fructidor_api_session_production | No | Yes | No | Cookie | Session |
| .fructidor.com | Analytics | _ga | No | No | No | Cookie | 6 Months |
| .fructidor.com | Analytics | _ga_* | No | No | No | Cookie | 6 Months |
| .fructidor.com | Necessary | basic_cookie | Yes | No | No | Cookie | 6 Months |
| fructidor.com | Tracking | fructidor_uid | No | Yes | No | Cookie | Session |
| fructidor.com | Necessary | lang | No | Yes | No | Cookie | Session |
| .fructidor.com | Preferences | third_party | Yes | No | Yes | Cookie | 6 Months |
10.5. Managing your cookies
You can configure your browser to save, control or delete cookies at any time. You can easily deactivate and/or delete cookies from your computer, tablet or mobile device by managing your browser settings.
Below you'll find instructions on how to manage and deactivate cookies, depending on your browser:
Internet Explorer
- Click on the Tools button, then on Internet Options.
- Click on Privacy, then click on Advanced.
- In the Cookies window, select your preferences.
Google Chrome
- Click on the Menu button, then Settings.
- Click on the Show advanced settings link.
- In the Privacy section, click on the Content settings button.
- In the Cookies section, select your preferences.
Mozilla Firefox
- Click on the Menu button, then select Options / Preferences.
- Select Privacy.
- In the History zone, for the Retention rules option, select Use custom settings for history.
- Check or uncheck the Accept cookies box, then select your preferences.
Safari
- Click on the Safari menu, then on Preferences.
- Click on the Security tab.
- In the Block cookies section, select your preferences.
For more information on the use, management and deletion of cookies for all browser types, please consult the following link: www.cnil.fr/en/cookies-les-outils-pour-les-maitriser.
11. CHANGES TO PRIVACY POLICY
Helios International may modify this policy from time to time.
We therefore invite you to consult it regularly. You will find the date of update at the end of this document.
Last updated on 13/02/2025
+33 680 38 14 46
