Interko with department dedicated to after-sales service further maximizes return on investment for its customers

After-sales service department has been operational for three months, and looks after customers who operate technology that has been manufactured and installed by one of the world’s leading designer, manufacturer and installer of cutting-edge ripening rooms for fresh fruit Interko. Directed by Dan Miller, Interko’s Commercial Office Coordinator, and assisted by Astrid Korving, Customer Support Manager, the after-sales department is already receiving excellent feedback by quickly and efficiently dealing with any existing customer query, small or large.

As a first step, Interko has created a dedicated and direct email address <aftersales@interko.com> for customers to submit any query, feedback, problem or complaint. Miller responds personally to all emails sent to this address, while any issues raised are allocated a unique customer number that is logged into Interko’s after-care service system to track and trace all communication.

“Interko has the best fruit ripening solutions on the market; we’re miles ahead when it comes to engineering. Now we want our after-sales care to mirror that level of expertise; to provide a continuity of the high quality reputation for which we are known,”- says Dan Miller.

Interko’s Managing Director/Partner Chris Maat adds: “Customer experience is a major focus for Interko in 2019. Our new after-sales service department will professionalize Interko’s approach to guiding existing customers, and expedite the speed at which we can assist them. So far, it is proving successful. Our customers are pleased with the changes made, and there is more to come. Going forward, Dan will be responsible for evolving the department as we continue to go the extra mile for customer satisfaction.”

Mr. Miller adds: “It’s really important that our customers feel looked after, that they are happy and that they know they have access to the right technical knowledge and assistance to continue operating our machinery and technology optimally.”

As well as communicating this point of contact to its current customer base, any coolers manufactured by Interko now feature a special sticker detailing the new after-sales email address, and how to contact Interko in the event of a problem. Additionally, Interko’s coolers now feature a QR (quick response) code for customers to scan after delivery. This automatically sends an email to Interko to indicate the pressure of the cooler on arrival, allowing the after-sales service team to verify whether the level is correct.

In a short time the after-sales department will launch and manage an extended one-year warranty scheme. This will further help Interko’s customers ensure that their ripening rooms continue operating at maximum efficiency in order to achieve the lowest operational costs and the highest profitability.

Dan Miller explains that one month before the standard first-year manufacturer’s warranty expires, Interko’s lead engineer will visit the customer’s ripening room/s. At that point, he will assess any necessary repairs that would be covered under the warranty, as well as provide a quote for fixes outside of the warranty. “Once our engineer has certified that the room/s is/are in good working order, we can offer an extended one-year warranty cover. This comes back to Interko ensuring that every ripening room we manufacture continues to operate at maximum efficiency, with the lowest running costs and highest profitability for the user.”

Interko will exhibit at Asia Fruit Logistica 2019 (Hall 5, V20) in Hong Kong on 4-6 September. The team will promote its complete spectrum of state-of-the-art fruit ripening room systems; Ultimo, Axesso and Optimo, which enable any small or large retailer, importer, distributor, wholesaler or trader to ripen any fruit to perfection, both efficiently and economically.


After-sales service department 
Dan Miller / Astrid Korving
aftersales@interko.com
Tel: +31 (0)79 593 2581

For more information about Interko, visit: https://interko.com/
For more information about Interko's ripening products, visit: https://interko.com/ripening-rooms/

Or contact:
Chris Maat / Anna Zegveld
Tel: +31 (0)79 593 2581
info@interko.com

SOURCE: Interko