New way of thinking about customer service from TOMRA Sorting Food .

   With TOMRA Care, the leading supplier of sensor-based sorting solutions looks at the complete lifecycle of sorting and peeling machines while taking customers’ individual needs into account. 

   Andreas Reddemann, global service Director at TOMRA Sorting Food, explains: “TOMRA’s service offering is now just like choosing from a menu – whether your preference is to have complete flexibility, or a more structured approach, customers can select from three levels: basic, plus, and premium depending on their needs.”

   “Our objective is to achieve complete customer satisfaction and since there is no such thing as a one-size-fits-all after-care approach, we offer a tailored service to all of our customers. This minimizes the risk of expensive downtime during peak production season and avoids the high cost of emergency service visits.”

   During the lifetime of a sorting machine, customers identify additional sorting needs such as the inclusion of glass detection in the sorting line. It is at this point that customers notice they need an upgrade, but not everyone can afford a brand-new sorting machine. That’s why it is important to balance the cost of investment against the need for an upgrade.

   The new service portfolio is now available for the entire installed base and is also offered in the newest generation of sorting machines, such as the TOMRA 5A and TOMRA 5B, which have been successfully launched recently.

TOMRA Sorting NV   

T: + 32 (0) 16 742 817

M: +32 (0) 476 74 19 18

Email: marijke.bellemans@tomra.com

www.tomra.com/food